Basic Rules

Basic Rules when you have a complaint

Whenever you have a problem or file a complaint, keep written records of:
NAMES AND PHONE NUMBERS of the people you contacted and the date you contacted each of those people.

WHAT HAPPENED DURING THE CONVERSATION: what steps that person said they would takel what steps you took.

COPIES OF ALL PAPERS, notices, or letters, with dates on them, that you sent or that were sent to you.